Return Policy
EXCHANGE & RETURN POLICY – MYK
At MYK, customer satisfaction is important to us. Please read this policy
carefully before submitting a request.
Eligibility for Exchange or Return
Exchange or return requests are accepted only if:
● The item is unused, unwashed, and unworn
● Original tags and labels are intact
● Product is in original packaging (if applicable)
● Item is in the same condition as delivered
● Request is submitted within 7 days of receiving the order
Exchanges for Damaged or Defective Items
If you receive a damaged or defective product:
● MYK will arrange a free exchange
● The issue must be reported within 7 days of delivery
● Replacement will be sent after verification
Incorrect Items Sent by MYK
If an incorrect item is sent:
● MYK will arrange free doorstep pickup
● Exchange will be processed after item verification
Customer-Initiated Exchanges
If the product is correct but you wish to exchange:
● A Rs. 250–300 exchange fee applies for doorstep pickup
OR
● You may courier the item back at your own expense
Exchange Limitations● Sale or discounted items are not eligible
● Exchange value is based on the final sale price
● Items showing signs of use, damage, or missing tags will not be
accepted
For exchange requests:
● Email: myk.ptc@gmail.com
● WhatsApp: +92 321 1115096
REFUND POLICY – MYK
Refund Method
MYK offers refunds through bank transfer or mobile wallet.
Refund Amount
● If the return is due to MYK’s mistake (wrong or damaged item):
✔ Full amount will be refunded (no delivery charges deducted)
● If the return is due to customer’s choice or mistake:
✔ Delivery charges will be deducted
✔ Remaining amount will be refunded
Refund Process
1. Returned item is received by MYK
2. Product is inspected
3. Customer is informed
4. Refund is sent to the customer